Return& Cancellation

 

*Before you return any goods to us for exchange or refund, please email us at  within 7 days of the shipment date, to see if the matter can be resolved first.

Please wait to receive authorization and return instructions. Returns made without authorization may be refused. Refunds can only be made via the same payment method used when the order was originally placed.

 

Cancel Order

If you wish to cancel your order because you made a mistake or for any other reason, please contact us immediately by phone at +64 9579 0445, providing your order number. Note that we cannot cancel an order once it has been dispatched.

 

Damaged Goods

Please notify us promptly if your products arrive in an unsatisfactory condition.

We accept responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and the packaging and notify us immediately at .

Defective or damaged goods need to be returned within 10 days including the packaging, and will be replaced at our cost asap.

 

Lost in Transit

We accept responsibility for parcels lost in transit in New Zealand provided we are notified within 7 days -  . We cannot accept responsibility for your parcel once delivery has been made by Now Couriers, as shown on their Track and Trace system.

 

Non-Refundable/Returnable Goods

-Lost products due to incorrect address and postcode details supplied by the customer at time of ordering online.

-Goods damaged or used by the customer.

-Prohibited items that are detained or confiscated at your own customs. Please check your country's customs and duty laws before purchasing.

 

International Orders

We welcome your orders from overseas, but please be aware customs and import regulations can & do vary widely between countries.

Please check your country's customs and duty laws before purchasing. It is your responsibility to ensure that any goods which you order are not prohibited/restricted within the country to which they will be delivered.

 

 

Ezy Natural accept no liability for the refund or replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Any duty or tax payable on your order is not our responsibility and is beyond our control.

If your order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any charges or fees incurred by us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We accept no liability for any goods lost in transit outside of New Zealand.